From time to time Mind Games is able to offer a pre-order service on a product that may be limited in release or be particularly anticipated. A pre-order requires full payment upfront, and the stock will be allocated to you as it comes in on a first ordered, first served basis.
Because there occasionally may be instances where the stock levels are not guaranteed, Mind Games reserves the right to refund customers on stock that has been allocated, limited or otherwise cancelled. Where possible pre-order release dates will be adhered to. At times these dates are adjusted for reasons beyond our control which may include but are not limited to production issues, shipping issues or copyright issues. In these circumstances Mind Games will endeavour to make updated release dates known on the website.
Where stock has arrived, pre-orders will be shipped the day before release date so you may receive your delivery on release date, otherwise it will be shipped from us as soon as possible from when it is received by Mind Games. Where multiple items have been ordered in one transaction, and one or more items is a pre-order, the entire order will be held and shipped once all items are available.
Mind Games may place stock orders according to pre-order quantities taken, for this reason, cancellation of pre-orders may not always be possible.
Please note that all pre-order items follow the same returns policy as all other stock, in that you have 7 days to return for change of mind for only items that remain in original factory packaging, and only for exchange. See our Returns Policy for more information.